Web Site Order Terms

1.PRIVACY
Your personal details and account information will be kept confidential. Heike will not divulge your email address or send you emails unless you agree to it. You have the right to access and modify any information about you that is held by Heike. If you wish to be removed from our mailing list please use the “remove me” link in the email. This will not affect order confirmation emails, which will be sent to you every time you place an order.
2.PAYMENT
Payment for all online sales is by credit card only. Orders are subject to payment verification and acceptance before they are shipped. If you wish to use a different form of payment please email us directly.
3.PRICES
All prices on this website are in New Zealand dollars and are inclusive of GST. If you are ordering from outside New Zealand the total cost of your purchase including shipping will be shown in your local currency on your credit card statement. Local import duties may be payable when you receive your order but there are no added taxes, or duties in New Zealand.
4.GUARANTEE
Goods sold by Heike are covered by the Consumer Guarantees Act 1994. Any dispute that may arise in relation to such goods will be determined by the Courts and Tribunals of New Zealand in terms of New Zealand law.
5.RETURNS AND EXCHANGES
Our products are designed and manufactured with great care and we hope you are pleased with them. However, if for any reason you are not, please return them unused and in the original packaging with labels attached within 14 days and we will refund or exchange them for you. Please note we are not responsible for return postage other than for incorrect or faulty items and we cannot be responsible for parcels that fail to reach us, so please obtain a certificate of posting as proof of posting.
6.DELIVERY
Every effort will be made to fill orders promptly but we reserve the right to decline orders without disclosing the reason for doing so. We will not be liable for failure to deliver by an expected time whether the delay has been due to causes beyond our control or otherwise. If you have for any reason provided the wrong delivery zone then we reserve the right to correct the delivery zone and charge you the correct courier fee without prior confirmation so please make sure that you do select the right delivery zone. If the courier’s first attempt at delivery is unsuccessful you may be contacted to arrange alternative collection.
7.COPYRIGHT
Any information or intellectual property on this web site cannot be reproduced in any medium, either written or electronic. All rights are reserved.